Get in Touch

Have questions? We're here to help. Check out our FAQs or reach out to us directly.

Frequently Asked Questions

What plans do you offer?

We offer two plan groups:

AI Credits Plans (All Features)

  • Free — 200 AI Credits on registration
  • Monthly — $29.9/month, 20,000 AI Credits (subscription)
  • Yearly — $100 one-time, 200,000 AI Credits (valid 1 year)
  • 30-day Lite Pack — $12 one-time, 2,000 AI Credits (valid 30 days)

Formula Conversion Plans (Formula-Only)

  • Free Plan — 30 Formula Credits on registration
  • Monthly — $3.99/month, 5,000 Formula Credits
  • Yearly — $39.9/year, 60,000 Formula Credits
  • One-time Pack — $3.99 once, 1,000 Formula Credits (valid 30 days)

See the full details on our Pricing page.

How does the credit system work?

Miss Formula uses two credit types:

AI Credits unlock all features — AI Document Conversion (Image/PDF to Word, LaTeX, Markdown, Excel, and Word ↔ LaTeX) and AI Formula Conversion. Usage: 100 AI Credits per image/PDF page for document conversion, and 20 AI Credits per AI Formula Conversion.

Formula Credits are for AI Formula Conversion only (Home formula recognition). Each conversion costs 1 Formula Credit.

New users receive both: 200 AI Credits and 30 Formula Credits.

Do AI Credits cover all current and future features?
Yes. AI Credits work with all current features, and they will also apply to new features we add in the future.
Can I cancel my subscription?
Absolutely! You can cancel anytime! Just click your avatar to open the User Panel and select Manage Subscription. After canceling, you will still have access to your plan until the end of the current billing period, with no further charges.
What is the refund policy?
Our product provides immediate digital services. Except as required by applicable law, all purchases are final and non-refundable. For full details, please see our Refund Policy. If you believe you have special circumstances, please contact central-office@furthermoon.com with your explanation and request. Our team usually responds within three business days.
More about formula conversion
What should I do if complex formulas are not being recognized well?
Try splitting the formula into several parts and convert each separately. This often improves recognition accuracy for complex mathematical expressions.
What if a particular image consistently gives poor results?
It's best to take a fresh screenshot of that image and upload it again. Make sure the screenshot is clear and the formula is fully visible.
Is exporting to Word more stable than copying and pasting directly?
Yes, exporting to Word is generally more stable than copying and pasting directly. We recommend using the "Export to Word" feature for the best results, especially for complex formulas.
What formats can I export formulas to?
Miss Formula supports exporting to LaTeX code and Microsoft Word format. You can also batch export multiple formulas to a single Word document.

Still have questions?

Our team is ready to assist you. Send us an email and we'll get back to you as soon as possible.

✉️ central-office@furthermoon.com